Last updated: 17 July 2025
1. Who we are
thoster ("we", "us", "our") is a provider of professional business training and career coaching services, registered in England and Wales, operating from 27 King Street, London EC2V 8AS. We are the data controller for the personal information we hold about you.
2. Information we collect
We collect information you provide directly when you:
- Submit an enquiry, consultation request or enrolment via our website (full name, email address, phone number, and any message you send).
- Register for a programme or event (payment details, billing address, role and career history).
- Communicate with us by phone, email or in person.
We may also collect limited technical data automatically when you visit our site, including IP address, browser type and pages visited, through cookies and similar technologies.
3. How we use your information
We use your personal data to:
- Respond to your enquiries and deliver the coaching services you have requested.
- Process payments and manage your programme enrolment.
- Send you information about your programme, including scheduling and materials.
- Improve our website, services and client experience.
- Send marketing communications where you have consented to receive them.
- Meet our legal, regulatory and accounting obligations.
4. Legal basis for processing
We process your personal data under the following lawful bases under UK GDPR:
- Consent — when you ask us to contact you or agree to receive marketing.
- Contract — when processing is necessary to deliver a programme you have enrolled in.
- Legal obligation — for record-keeping, tax and accounting requirements.
- Legitimate interests — for improving services and website analytics, where these do not override your rights.
5. Sharing your information
We do not sell your personal data. We may share it with trusted processors who support our operations — for example payment processors, email and scheduling tools, and IT hosting providers — all of whom are bound by written agreements requiring UK GDPR compliance. We will only disclose your data to authorities where legally required to do so.
6. International transfers
Your data is stored and processed primarily within the United Kingdom. Where any processor operates outside the UK, we ensure appropriate safeguards such as Standard Contractual Clauses are in place before any transfer occurs.
7. Data retention
We retain personal data only for as long as necessary to fulfil the purposes set out above. Enquiry data is typically held for 24 months; client records are retained for the duration of the engagement plus seven years for accounting and tax purposes.
8. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you.
- Rectify inaccurate or incomplete information.
- Request erasure of your data where legally permitted.
- Restrict or object to processing.
- Receive your data in a portable format.
- Withdraw consent at any time, without affecting prior processing.
To exercise any of these rights, contact us at info@thoster.club.
9. Cookies
Our website uses essential cookies to function correctly and optional analytics cookies to understand how visitors use the site. You can control cookies through your browser settings. Disabling non-essential cookies will not affect your ability to use our site.
10. Security
We implement appropriate technical and organisational measures — including encryption in transit, access controls and regular reviews — to protect your personal data against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your information to the standard expected of a UK-based training provider.
11. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be published on this page with an updated date. We will notify you of any significant changes if we are actively working with you.
12. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
thoster
27 King Street, London EC2V 8AS, United Kingdom
Email: info@thoster.club
Phone: +44 20 7946 0312
If you remain unsatisfied with our response, you have the right to complain to the Information Commissioner's Office at ico.org.uk.